Serko Adds Zeno Functionality to Support Contact Tracing Mandates


Serko has enabled new functionality within its Zeno booking tool to support Covid-19 contact tracing in counties that have mandated such measures to combat the ongoing pandemic, according to the company. 

Such jurisdictions include one of Serko’s key markets, Australia, which in October 2020 began requiring airlines to collect additional passenger information for domestic flights, including email addresses, mobile contact numbers and states of residence.

To support such tracing efforts, travelers booking flights via Zeno for which such information is mandated will be required to fill out the relevant fields to complete the booking. When possible, Zeno populates the information automatically from the traveler profile. Once collected, Zeno sends the data to the global distribution system in the required standardized data format. 

The contact tracing feature follows previous Covid-19-related capabilities Serko has added to the Zeno platform, including in-OBT information on supplier hygiene and cleanliness procedures for air and hotel bookings. 



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