British Airways: Couple denied boarding Heathrow to Los Angeles flight | Travel News | Travel

Derrick and Sheila are demanding a £1,000 refund from the airline after delays on their initial flight from Manchester Airport to Heathrow caused them to arrive late at the west London hub. Despite being told by the pilot their next flight would wait for them, they were left upset and stressed when they arrived and were told they could not board their transatlantic journey to Los Angeles. 

They were supposed to see their son Christopher, 38, for the first time in two years due to the pandemic – and attend his wedding.

But Derrick, 69, and his wife were crushed to miss their flight.

They were offered an alternative flight 24 hours later, which they say they had no choice but to accept.

Speaking to My London, Derrick said: “We had already waited two years to see our son, and it was a day lost of our holiday – we had to cancel restaurant reservations and other plans.

“Flights to America are not cheap, and we are still waiting to hear from British Airways about a refund and compensation. If I can help it, I never want to fly with them again, and I’m looking at other airlines for our next trip.”

It’s been four months since the experience but the couple, of Oldham, Greater Manchester, are yet to receive a refund or compensation for alleged damage to their luggage.

Derrick continued: “We had to pay £70 to arrange another PCR test as the ones we took on December 22 became invalid. At an extra cost to us, we tried to arrange this at the airport – it took around five hours to get them done.

“All this time at the airport there was no customer service of any description, no help or support from anyone. Also, one of our bags was damaged when the wheel was broken on the flight from Manchester. The whole experience of travelling with British Airways is one I will not forget and do not wish to experience again ever.

“We’re owed around £1,040 for the delayed flights, our extra Covid tests cost £70 and I also wanted to claim compensation for my wife’s damaged suitcase. Even just the stress of the whole thing took its toll.”

When the couple boarded the alternative flight the next day – Christmas Eve – they were initially sat at opposite ends of the plane.

After the pair protested, they were eventually upgraded to business class, where they were content, and they eventually arrived in Los Angeles just a day later than expected.  

A spokesperson for British Airways said: “We are sorry that our customers were delayed in getting to Los Angeles due to matters beyond our control. We got them on the next available flight and provided overnight accommodation. Our crew on the flight looked after them and we have been in contact with the customer to resolve the matter.”

Derrick says British Airways has agreed to refund the money for the coronavirus tests, but has not mentioned anything about getting compensation for the delayed flights.

In an email seen by My London, a customers relations worker told him: “We’ve reviewed your claim and we’re unable to pay you back for the damage this time. This is because we only pay for damaged baggage if customers let us know within seven days of receiving their bag, and your claim fell outside this period. However, you may be able to claim through your travel insurer.”

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Travel Perks You Can Get With Your Airline Boarding Pass After Your Flight Has Landed

For most travelers, a boarding pass generally has a short shelf-life: Once the flight attendant scans them, they’re usually on their way to a trashcan or doomed to languish in the depths of an airline app. But did you know your airline boarding pass can grant you access to travel perks even once your flight lands? In fact, that used boarding pass might also be your ticket to discounted spa treatments, reduced museum admissions, complimentary cocktails, free ski passes, and more.

Read on for the airlines with the best boarding pass perks beyond the plane. If you’re flying with one of these carriers, be sure to hold on to that ticket until your trip is over. 

This article has been updated with new information since its original publish date.

Alaska Airlines

On board Alaska Airlines, your boarding pass doubles as a lift pass at eight ski resorts throughout Alaska, Canada, Colorado, Idaho, Washington, and Montana. Passengers can nab one free lift ticket per boarding pass on the same day as their flight arrives. The list of eligible partner resorts can be found on Alaska’s site, as well as offer details like blackout dates and other restrictions.

Asiana Airlines

With Seoul-based Asiana’s “Magic Boarding Pass” program, travelers can score a host of discounts at tourist sites throughout South Korea and other regions in the airline’s network. Simply flashing their boarding pass opens up fliers to reduced entry costs at museums and other attractions, including 30 percent off admission at Seoul’s Coex Aquarium and 10 percent off tickets to the city’s Jeongdong Theater, plus other perks like free drinks at restaurants. Browse the airline’s dedicated discount page to see all the available deals.

British Airways

Your British Airways boarding pass is your ticket to savings at some of London’s poshest boutiques. Offers include a 15 percent discount at Bentley & Skinner’s Jewelers in Mayfair, 15 percent off at Hackett British Menswear, and 10 percent savings at Floris British Perfumers. After a long morning of shopping, travelers can refresh with afternoon tea at Hotel Café Royal or Ham Yard Hotel, where their airline ticket garners a complimentary glass of Champagne and a free cocktail, respectively.


As part of the “My Emirates Pass” program, Emirates passengers can use their boarding passes to access offers at more than 500 locations in Dubai and across the UAE. And just like the airline’s service, these perks are five-star all the way. Among the numerous discounts: Get 20 percent off select spa treatments at hotels across Abu Dhabi and Dubai, including the St. Regis Saadiyat Island Resort, Le Méridien Dubai, The Ritz-Carlton Dubai International Financial Center, and many other luxe properties. Also available are a flat 20 percent of the tab at some of the UAE’s best restaurants, as well as discounted entry to popular tourist attractions in the region.

Korean Air

Discounts abound with Korean Air’s “Excellent Boarding Pass” offers. Fliers can show their boarding pass for up to seven days after their departing flight to score benefits like half-off admission to the Jeju Folk Village, 45 percent off Lotte-Rent-a-Car reservations, plus specialty dining perks like free seasonal entrées and complimentary beverages at popular restaurants. 

Singapore Airlines

The boarding pass privileges that Singapore Airlines offer are so plenty that travelers could cash in on them at every stage of their trip, from the airport to dining to tours and their hotel. Offers include free dessert at numerous restaurants throughout Singapore plus other dining discounts, up to 20 percent off treatments at Ikeda Spa, including an onsen bath with a massage or an organic facial, and 20 percent off tours with Singapore Sidecars. For the full list of hundreds of discounts, visit the airline’s promotion page.

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Columbus-area man missing after boarding COTA bus outside hospital

It’s been two weeks since Scott Federer walked out of Mount Carmel East hospital, boarded a No. 10 bus and disappeared.

Since then, the days passed, worries increased and Central Ohio Transit Authority officials took the unusual step of reviewing frame after frame after frame of surveillance footage  — all to no avail.

>>Read More: Omicron forces nursing homes to freeze admissions, strands more Ohioans at hospitals

Columbus police are investigating and released a bulletin describing Federer as 5 feet, 9 inches tall and150 pounds. He was last seen Jan. 12 wearing gray sweatpants and a green hooded jersey.

His husband, Stephen Lydick, said that Federer, 52, of Canal Winchester, was at Mount Carmel East when he decided to leave against the advice of doctors. Lydick said Federer was a recovering alcoholic and that they had both been treated at the hospital after being diagnosed with COVID-19. 

Lydick said he had ordered a ride for Federer via Uber, but his husband was released two hours earlier than expected. The two spoke on the phone, and Lydick said Federer seemed confused and may have been lost in the hospital. Federer called Lydick back and told him someone from Mount Carmel’s security staff would take him home.

When Federer didn’t arrive home that afternoon, Lydick said he called the hospital and found out that someone in security gave his husband a bus pass and put him on a bus.

Mount Carmel declined to comment directly on Federer, citing privacy laws that prevent the health system from speaking about the care provided to a patient.

>>Read More: At war with COVID: What medical workers can learn from veterans about PTSD

“We have provided information to local authorities as part of their investigation and will continue to help them in any way we can,” Mount Carmel spokeswoman Samantha Irons said via email. “Occasionally, we are asked by patients to help with their transportation needs, and we work to assist with those requests as we are able,”

Surveillance footage from COTA shows Federer sitting on a westbound No. 10 bus on Jan. 12.

It also shows Federer talking with the bus driver and exiting the bus at 4:07 p.m. at a stop along West Broad Street near a Giant Eagle store and the Lincoln Village Shopping Center. Federer was seen sitting at the same stop on another COTA surveillance camera at 4:18 p.m.

Each COTA bus has anywhere from seven to 10 surveillance cameras, said COTA spokesman Jeff Pullin.

Pullin said COTA officials speculated that Federer may have eventually boarded the No. 5 bus after departing the No. 10. The No. 5 is the bus Federer would have needed to take if he were attempting to travel east toward his home in Canal Winchester.

But, Pullin said that COTA searched through every frame of surveillance video from the No. 5 bus that day and didn’t see Federer.

COTA routinely provides camera footage to Columbus police or other law enforcement agency when an automobile crash occurs and there’s a chance that an external camera on a bus captured it, Pullin said. But it’s rare for COTA to participate in a missing person investigation.

“There are obviously missing persons cases very regularly in central Ohio but very rarely does it involve someone getting on a bus,” Pullin said. “We’re willing to help if we can. If there’s any tip that says he got in another vehicle, we’ll check it out immediately.”

>>Read More: More Ohio children infected with COVID in December than any month since pandemic began

Although days have already turned into weeks, Federer’s husband and friends are determined to bring him home.

Around 20 friends and family gathered Sunday for a vigil near the bus stop where Federer departed the No. 10 bus on West Broad Street before going missing.

They held signs that read “Bring Scotty Home” and posted a sign in the bus stop that read “We Love You Scott.” Balloons were tied to a nearby trash can marking the spot where Federer was last seen.

In the 13 days since he vanished, Federer missed his 24th wedding anniversary with his husband, who was at the vigil.

“He knows he’s got a family that loves him,” Lydick told The Dispatch. “We’re just trying to get the word out to find him.”

Federer’s story has been shared dozens of times on social media since he went missing. Friends like Jennifer Howell, 54, of German Village appreciate the support and hope it makes a difference.

“At this point, we’re really, really, really worried,” Howell said. “He’s a wonderful human being. Any human should be found. … He’s clearly not purposefully gone. … He’s in trouble.”

Howell said she considers Federer to be family and said it’s unlike him to just disappear. Federer’s cell phone seems to be dead and his credit card hasn’t been used since he disappeared, she said.

Lydick hopes this is the only wedding anniversary he and Federer will spend apart.

“He’s a great person,” Lydick said. “He’s always been a good husband, and we’ve had a great life together.”

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Why Boarding a Plane Early Is Worth It, According to Frequent Fliers

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Don’t overshare when you list it. Think twice (and thrice) about selfies. What’s in the boarding pass? A third-party risk.

At a glance.

  • Oversharing when staging a property?
  • Selfie risks, again,
  • The privacy risks of airline boarding passes.
  • Update on a third-party risk.

In real estate, pipes aren’t the only things that leak.

As if the current housing market isn’t complicated enough, a real estate agent in the UK is under fire for exposing a homeowner’s personal data in a virtual 3D house tour, the Daily Mail reports. The video, which appeared on realty website Rightmove and was provided by Fowlers real estate agency, included unblurred images of the homeowner’s family as well as insurance and financial documents bearing sensitive information. The blunder was discovered by Carole Theriault of the podcast Smashing Security, who points out that home images can provide a wealth of information for cybercriminals: “It’s a treasure trove of private data — a veritable goldmine for identity thieves, phishers, you name it.” When approached about the finding, Fowlers owner Philip Fowler explained that the incident was just an oversight, as they ask homeowners to remove any identifying information from images before submitting them. “We take our client’s privacy very seriously and ask each vendor who agrees to have a tour to check it through before launching specifically to avoid this sort of thing and check them through ourselves as well.” The agency has promised to be more careful in the future and has removed the tour in the meantime. 

That selfie might be double-exposed.

A selfie might seem like an innocuous bit of narcissism, but cybercriminals are using them to nab more than a great profile pic. Yahoo details several online scams that aim to steal personal info contained in a virtual portrait. One phishing operation tricks the victim into thinking they’ve won a prize, but in order to claim it, the “winner” must send a photo of themself with their ID card, providing the thief with everything necessary to steal the target’s identity. Another email scheme convinces the recipient that they can “verify” their social media account — earning that much-desired blue checkmark that proves to the digital world that they are who they say they are — if they simply click on the link and complete an online form that requests a selfie as well as a host of identifying data. Other similar scams dangle the promise of a stimulus check or tax refund as bait. Security expert Melanie Musson advises to always check the email’s “from” field to verify it’s actually from a genuine source. “If that reads [social media site] followed by number” or anything else besides [social media site].com, red flags should start flying.” In general, government or financial institutions will never request a photograph online as proof of identity. When in doubt, visit the organization’s authentic website to request confirmation.

Skies more fiendish than friendly.

So, if we’re returning to air travel as we emerge from the pandemic, are there privacy issues we ought to bear in mind? Here’s one, from a few years ago when we were relatively footloose and fancy free, able to fly and confident in the availability of toilet paper. It’s worth recalling that a boarding pass can provide a cybercriminal a one-way ticket to your private data, USA Today reported. The barcode on a boarding pass can be decoded using a barcode reader website, — easily accessible to anyone with the internet — and the seemingly random series of stripes contains private data like the passenger’s name, phone number, frequent flier number, and flight info. This information is enough for a cybercriminal to access to the passenger’s airline account, where payment info is likely also available. Travel tip: once you’ve deplaned, make your way to the baggage claim and a shredder.

ParkMobile third-party breach update.

Online parking payment platform ParkMobile disclosed that it suffered a data breach last month, and now it’s following up by releasing an update. Among the compromised data were license plate numbers, email addresses, phone numbers, and in a few cases, mailing addresses, depending on the information the user had provided. Encrypted passwords were also exposed, and though the encryption key was not stolen, users have been advised to consider changing their login credentials. The source of the breach was a vulnerability in third-party software.

Demi Ben-Ari, Co-founder and CTO of Panorays, commented on this incident as a representative case of third-party risk:

“With the rise in third-party breaches, it’s not even safe to park your car anymore! But seriously, there is literally no industry that is exempt from vulnerabilities due to third parties, and the problem is only going to get worse as we continue to appify services and move our lives online. The ParkMobile app is just the latest example of a third-party vulnerability that wreaked havoc on customers’ private data. The truth is that everyone — all apps, all services, all companies — everywhere has to take steps to mitigate cyber risk when working with their vendors. That means continuously assessing, monitoring, and remediating risk to ensure that vendors align with your internal security controls, regulations, and risk appetite.”

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Trump wants to tip boarding stop from Europe – Biden waves it off

Washington (AP) – Outgoing US President Donald Trump has ended the entry ban for foreigners from large parts of Europe – but the future administration of his successor Joe Biden is unwilling to enforce the order.

A Trump statement circulated by the White House said restrictions on travelers from the Schengen area, Great Britain and Ireland and Brazil would be lifted on Jan. 26. Trump pointed out that from that date all international flights to the US would require proof of a negative corona test before departure.

Trump’s term of office ends on Wednesday with Biden’s swearing-in. Trump’s measure wouldn’t go into effect until six days later. “On the advice of our medical team, the government does not intend to cancel on Jan. Future White House spokeswoman Jen Psaki said on Twitter, “As the pandemic gets worse and more contagious variants appear around the world, now is not the time to lift restrictions on international travel.” Instead, the Biden government is planning further measures regarding international travel to stem the spread of the virus.

Biden has made the fight against the coronavirus one of his main direct goals. The pandemic continues to get out of control in the US. Since the first case became known about a year ago, more than 24 million coronavirus infections have been detected in the US, according to statistics from Johns Hopkins University. About 400,000 people died after infection.

Trump had imposed the entry ban on foreigners in mid-March due to the rapid spread of the coronavirus in several European countries. Currently, travelers from the Schengen area, Great Britain and Ireland are not allowed to enter the US with a few exceptions. Trump had also issued strict entry bans for foreigners from China and Iran – these should remain in effect after his new order. Trump recently introduced extensive entry restrictions on people from Brazil. Travel across the US border to neighboring Canada to the north and Mexico to the south has also been limited due to the pandemic.

The US health authority CDC announced last week that a negative corona test for flights to the US will be mandatory starting January 26. The rule applies to all international flights to the US, regardless of the place of departure and the citizenship or visa of the travelers.

The warrant also applies to Americans exempt from Trump’s entry bans. If a passenger cannot prove a negative test result or a surviving Covid infection, “the airline must deny boarding,” the report said. The so-called PCR test, which is to detect the virus, must therefore be performed in the three days before departure.

The health authority is also urging all travelers to retest three to five days after arriving in the United States and to stay home seven days after the trip. However, these are recommendations, not a legally binding rule. CDC boss Robert Redfield admitted when the measure was announced, “Tests don’t eliminate all risk.” When combined with the other precautions, travel becomes safer.

Given the new and probably more contagious variant of the coronavirus, which has so far spread mainly in Britain, the US has been demanding a negative corona test on entry since the end of December – which is possible for foreigners with a special permit. Individual cases of the new variant have already been discovered in many US states.

There are also restrictions on people from the US and other risk areas if they want to enter the EU. They are only allowed in “if they have an important function or if their travel is absolutely necessary,” as the federal Department of the Interior announced.

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