Programme flexibility & ‘people risk management’ key trends for buyers


The travel management community has been forced to refocus its priorities in the past two years because of the pandemic, and BCD Travel has identified the trends that it believes travel managers and travellers will see in 2022.

Remaining flexible is top of the list in the Business Travel Trends for 2022 report with BCD highlighting the need for travel programmes to be adjusted for new hybrid ways of working.

BCD adds that workplaces are also under scrutiny with companies needing to move away from rigid structures.

With all of this comes the need to extend duty of care to employees whenever they are away from the office and the report says companies should think in terms of people risk management rather than travel risk management.

The report also says sustainable travel is now firmly in the spotlight, putting pressure on everyone in the travel industry to find ways to reduce their carbon footprint.

Cybersecurity risks are another trend highlighted by the report that travel managers and travel management companies must face head on to protect companies and travellers.

It says: “The first step is to recognise cybersecurity as a daily risk to travel and take responsibility for tackling it. Prevention, or minimising the impact, will pay dividends over simply responding to cyber incidents after the damage has been done.”

Furthermore, with employees seen “as the weakest point in a company’s defence” they will need security training and tips on what to look out for when travelling.

Further trends highlighted in the report include a shift away from globalisation and towards a more diversified approach which may, in turn, mean business travel patterns change.

Finally, the study puts a spotlight on the fintech trend and says fintech-based solutions can help “simplify, digitise and automate corporate travel payment, reconciliation and invoice management”.

Jorge Cruz, executive vice president for global sales and marketing at BCD Travel, said: “With new Covid variants emerging, it’s not clear when business travel will return to pre-pandemic levels, but it’s high time companies start thinking about how to future fit their travel programmes.” 

“Crucial tasks for travel managers include measuring the value of travel, demonstrating the quality of its outcome, and proving to internal stakeholders that it’s worthwhile. The key is not to simply reduce travel spend, but to increase the effectiveness of that travel towards meeting the company’s goals.”

Similar trends around sustainability, as well as other priorities for buyers, were recently highlighted in hotel group IHG’s Europe Corporate Advisory Board. 



Source link

Nashville Fire Department and Office of Emergency Management Winter Weather Update


Temperatures in Davidson County are expected to remain dangerously low Saturday morning before rain moves into the area later in the day.

The National Weather Service (NWS) forecasts Saturday will be partly cloudy and warmer. Highs for our area should be in the mid to upper 40s. Nashville could the see between 1.5 inches and 2 inches of rain Saturday night into Sunday morning.

It is important you take precautions during this weather event both at home and when traveling along roadways.

For important safety information and weather updates sign up for the Metro Emergency Alert & Notification System. (MEANS) It is free to download.

Metro Nashville Davidson County Department Evening Updates (Metro Offices and MNPS are usually closed on Saturdays)

Nashville Office of Emergency Management

OEM Cold Patrol

  • ESU Personnel who worked – 11
  • Blankets distributed – 42
  • Assisted EMS units – 13
  • Assisted stranded motorists – 11
  • Eight ESU personnel worked 62 manhours.

COVID-19 Testing, and Vaccination centers operated by Meharry Medical College will be closed Saturday. Operations are scheduled to resume Monday, January 10, 2022 at 8:00 a.m.

Metro Nashville Police Department

While road conditions have further improved in Friday’s sunshine, neighborhood streets remain snowy, icy and slick.

Motorists are urged to use extreme caution and slower speeds throughout the day and evening. Some interstate on-ramps remain slushy and slippery.

Follow the MNPD on twitter, @mnpdnashville, for details on major closures.

Nashville Department of Transportation & Multimodal Infrastructure

NDOT crews are plowing and salting secondary routes today, in addition to continuing response to emergency calls. Primary routes have been cleared and conditions are being monitored. Road conditions will continue to be monitored throughout the night as temperatures drop and roadways refreeze.

Warming temperatures Saturday will help melt much of the remaining snow and ice from roadways, and road conditions should improve significantly throughout the day.

NDOT encourages residents to please avoid driving if at all possible to allow our crews time and room to get roadways safely cleared.

More information about NDOT’s winter weather response

Winter weather response updates can be found on NDOT’s twitter page: @nashvilleDOT

Metro Social Services

The Extreme Cold Weather Overflow Shelter closed at 9:00 am. It will not be open on Saturday night.

Metro DEC

Call totals since 2:00 p.m. Friday through 8:00 a.m. Saturday

  • 9-1-1 calls: 906
  • Non-Emergency Calls:1,247

Since 2:00 p.m. hours Friday, DEC worked the following weather-related incidents:

  • 78 – safety hazards
  • 7 injury accidents
  • 43 non-injury accidents blocking lanes

Metro Water Services

Residents are reminded to protect their private plumbing in extreme cold temperatures.

  • Leave all water taps slightly open so they drip continuously.
  • Keep the indoor temperature warm.
  • Improve the circulation of heated air near pipes. For example, open kitchen cabinet doors beneath the kitchen sink.

If your pipes do freeze, do not thaw them with a torch. Instead, thaw them slowly by directing the warm air from an electric hair dryer onto the pipes.

The Metro Office Building is closed due to inclement weather, this includes all departments., including Metro Water Services Development Services and Permits.

WeGo Transit

These routes began the service day on Saturday, January 8 at 7:15 a.m., and staff will assess road conditions for opportunities to add additional service throughout the day.

The bus routes currently in operation until 6:15 p.m. today are:

  • 4 Shelby (to Shelby and 19th) 17 12th Avenue South
  • 6 Lebanon Pike 18 Airport
  • 8 8th Avenue South 29 Jefferson
  • 14 Whites Creek

The bus routes currently in operation until 8:15 p.m. today are:

  • 3 West End/White Bridge 52 Nolensville Pike
  • 7 Hillsboro Pike 55 Murfreesboro Pike
  • 22 Bordeaux 56 Gallatin Pike
  • 23 Dickerson Pike 76 Madison (to Neely’s Bend and Larkin Springs)
  • 50 Charlotte Pike (to White Bridge)

As a reminder, the bus routes scheduled to begin service tomorrow at 7:15 a.m. on snow detours (where applicable) are:

  • 3 West End/White Bridge 22 Bordeaux
  • 4 Shelby (to Shelby and 19th) 23 Dickerson Pike
  • 6 Lebanon Pike 29 Jefferson
  • 7 Hillsboro Pike 50 Charlotte Pike (to White Bridge only)
  • 8 8th Avenue South 52 Nolensville Pike
  • 14 Whites Creek 55 Murfreesboro Pike
  • 17 12th Avenue South 56 Gallatin Pike
  • 18 Airport 76 Madison (to Neely’s Bend and Larkin Springs)

WeGo Access (paratransit) service will operate in a limited capacity, providing service for medical and work trips only on Saturday. Paratransit customers are advised to prepare for possible delays as drivers will be proceeding with caution through neighborhoods. Access staff will begin notifying customers tonight if their previously scheduled trips are affected by this change in service level. Access on Demand service will not be available.

Safety is our number one priority, so please be aware that there may be additional delays as bus operators are proceeding cautiously. We ask that you allow for additional travel time so we can help get you where you need to go safely.

The Customer Information Booth at WeGo Central is closed Friday. Customers may contact the Customer Care Call Center until 8 p.m. or visit WeGoTransit.com.Customers should watch for media alerts on local television stations, follow WeGo Public Transit on social media (@WeGoTransit), and visit WeGoTransit’s weather alerts page for continuous updates. Customers can also check one of the mobile real-time information tools such as Google Transit or the Transit App, or all WeGo Customer Care at 615-862-5950 for detailed information and service updates.

Nashville Public Library

For the latest opening status, NPL urges people to check the following channels:

Metro Parks

All Metro Parks community and all nature centers will remain closed. The programs/events have been cancelled.
The Parthenon, Centennial Sportsplex and Centennial Art Center will also remain closed due to inclement weather and below freezing temperatures.

Heating Safety

  • Keep anything that can burn at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or portable space heater.
  • Have a three-foot “kid-free zone” around open fires and space heaters.
  • Never use your oven to heat your home.
  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
  • Remember to turn portable heaters off when leaving the room or going to bed.
  • Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room.
  • Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Test smoke alarms at least once a month.

Driving Safety

You should also be careful when traveling on roadways. Freezing rain, sleet, black ice, and fog are all hazards to be aware of when driving.

You can check current road conditions online on the TDOT Smartway Map.

If weather reports indicate icy conditions, consider staying off the roads until they are clear.

Black ice is highly transparent, so it is hard to see while driving.

Tips that may help if you get caught in areas of black ice:

  • Keep your steering wheel straight. If you turn the wheel, you have a better chance of sliding and losing control of your vehicle.
  • Do not brake. Braking causes the vehicle to slide, especially if you brake too hard.
  • Take your foot off the accelerator to reduce speed. It is best to let the car stop on its own if you have enough room in front of you.

Protect your Pets

  • Bring your furry friends inside when temperatures take a dip! More pet prep tips
  • Wipe dog’s paws after each trip outside. Ice-melting chemicals or rock salt can cause irritation, sickness or be fatal.
  • Your pet may think antifreeze is sweet, but it can be deadly. Animal Antifreeze Safety

Prepare now for lost power

Portable Generator Safety

  • Prevent carbon monoxide poisoning from the toxic engine exhaust by operating your generator outside for proper ventilation.
  • Never refuel your generator when it is running. Let it cool down first.
  • Do not store fuel in a garage, basement or inside your home. Vapors can be released that can cause illness and are a potential fire hazard.
  • Install a carbon monoxide detector inside your home to warn you in case of a gas leak.
  • Never hook up a generator directly to your home’s electrical service or wiring. This can cause back feeding and poses a serious risk to NES lineworkers.

Other Resources



Source link

Nashville Fire Department and Office of Emergency Management Winter Weather Update


Temperatures in Davidson County are expected to remain dangerously low all-day Friday.

The National Weather Service (NWS) forecasts Friday will be mostly sunny, but quite cold. Highs will mainly be in the mid to upper 20s. Plan on hazardous travel conditions continuing through Friday.

It is important you take precautions during this weather event both at home and when traveling along roadways.

For important safety information and weather updates sign up for the Metro Emergency Alert and Notification System. (MEANS) It is free to download.

Metro Nashville Davidson County Department Updates

Metro Nashville Public Schools

All Metro Schools are closed, Friday, January 7, due to inclement weather and hazardous road conditions.

All before and after school care is cancelled unless the provider offers an inclement weather site. Families are encouraged to check with their provider for that information.

All after-school activities, including sports practices, games, performances and meetings are also cancelled for Friday.

District offices will be closed for in-person activities, but will be operating remotely

Nashville Office of Emergency Management

Cold Patrol Thursday Night:

  • ESU Personnel who worked – 11
  • Blankets distributed – 42
  • Assisted EMS units – 13
  • Assisted stranded motorists – 11

The OEM’s Emergency Support Unit (OEM ESU) will conduct cold patrols again on Friday to make sure people needing shelter can get out of the cold.

During the cold patrols, OEM ESU Members will provide blankets, gloves, hand warmers and other care items to those who would like them.

COVID-19 Testing, and Vaccination centers operated by Meharry Medical College will be closed Friday.

Metro Nashville Police Department

No roads are closed.

While conditions have improved on major roadways and interstates, slick spots remain. Neighborhood roads are icy/snowy, and many are very difficult to navigate. Extreme caution is advised to anyone who must travel. Please remain home if possible.

Follow the MNPD on twitter, @mnpdnashville, for details on major closures.

Metro Public Health

Metro Public Health Department is closed Friday. Staff who are able are working remotely.

Nashville Department of Transportation & Multimodal Infrastructure

NDOT crews have treated all primary routes and began plowing and salting secondary routes earlier this morning, in addition to continuing response to emergency calls. Crews will continue working to clear secondary routes throughout the day, and will monitor conditions on all primary and secondary routes.

NDOT encourages residents to please avoid driving if at all possible to allow our crews time and room to get roadways safely cleared.

More information about NDOT’s winter weather response

Winter weather response updates can be found on NDOT’s twitter page: @nashvilleDOT

Metro Social Services

Transportation to the Extreme Cold Weather Overflow Shelter or other sheltering options will be arranged for people who want to get out of the cold.

An Extreme Cold Weather Shelter is opened Wednesday and will remain open until Saturday, January 8, 2021.

Metro’s Extreme Cold Weather Shelter will be set up at the 3230 Brick Church Pike, Nashville, TN 37207. A Transportation “Hub and Spoke” plan is in place for outreach workers to drop off individuals at designated locations in West, East, North, and South Nashville, to catch free vans to WeGo Central.

Community partners will also receive instructions on after-hours overflow shelter drop-off procedures. People going to the shelter will ride free from WeGo Central on WeGo Public Transit line 23B between the hours of 7pm-11pm on nights when the Extreme Cold Weather Overflow Shelter is open. Seasonal cold weather activated passes are available from outreach partners.

Metro overflow shelter is accessible for men, women, couples, and people with pets. Standard hours of operation upon activation are 7:00 p.m. to 7:00 a.m.

Metro Social Services office is closed however, staff is working remotely and still taking calls for those needing services. Our operating hours are 8:00 a.m. – 4:30 p.m.
Families can call 615-862-6400.

There will be no disruption to our nutritional plan (meal delivery service) for our clients. In anticipation of the weather, we delivered additional/enough meals to all clients that will be sufficient to hold them through the weather system. This was done to ensure they don’t miss a meal. Daily delivery will resume once the weather system lifts.

Metro DEC

Call totals since 2:00 p.m. Thursday through 8:30 a.m. hours Friday: (compared to the same time period last week, Thursday, December 30 and Friday, December 31)

  • 9-1-1 calls: 964 (2,150)
  • Non-Emergency Calls:1,325 (2,736)

Since 2:00 p.m. hours Thursday, we worked the following weather-related incidents:

  • 138 – safety hazards
  • 10 injury accidents
  • 33 non-injury accidents blocking lanes

Call totals since midnight Thursday morning through 8:00 a.m. Friday:

  • 9-1-1 calls: 1,801 (2,757)
  • Non-Emergency Calls: 2,247 (3,447)

Since the start of this storm, we worked the following weather-related incidents:

  • 325 – safety hazards
  • 54 injury accidents
  • 154 non-injury accidents blocking lanes

Metro Water Services

Due to potentially hazardous road conditions, trash collection crews will not be working today. Trash routes will not be picked up and all Metro Convenience Centers will be closed. The recycling drop off sites will remain open but will not be serviced.

The Customer Services lobby will be closed. However, Customer Service Representatives are available at 615-862-4600. Customers can also receive account information and pay their bill online at Water Services Customer Account Information, through the IVR by calling 615-862-4600 or at one of the outdoor kiosks located at 1700 Third Ave N.

All Metro Water Services field activities will be limited to emergency response.

Residents are reminded to protect their private plumbing in extreme cold temperatures.

  • Leave all water taps slightly open so they drip continuously.
  • Keep the indoor temperature warm.
  • Improve the circulation of heated air near pipes. For example, open kitchen cabinet doors beneath the kitchen sink.

If your pipes do freeze, do not thaw them with a torch. Instead, thaw them slowly by directing the warm air from an electric hair dryer onto the pipes.

* The Metro Office Building is closed due to inclement weather, this includes all departments., including Metro Water Services Development Services and Permits.

WeGo Transit

These routes began the service day on Friday, January 7 at 7:15 a.m., and staff will assess road conditions for opportunities to add additional service throughout the day.

The bus routes currently in operation until 7:15 p.m. today are:

  • 4 Shelby (to Shelby & 19th) 17 12th Avenue South
  • 6 Lebanon Pike 18 Airport
  • 8 8th Avenue South 19 Herman
  • 14 Whites Creek

The bus routes currently in operation until 8:15 p.m. today are:

  • 3 West End/White Bridge 50 Charlotte Pike (to White Bridge)
  • 7 Hillsboro Pike 52 Nolensville Pike
  • 22 Bordeaux 55 Murfreesboro Pike
  • 23 Dickerson Pike 56 Gallatin Pike

As a reminder, the bus routes scheduled to begin service tomorrow at 7:15 a.m. on snow detours (where applicable) are:

  • 3 West End/White Bridge 22 Bordeaux
  • 4 Shelby (to Shelby and 19th) 23 Dickerson Pike
  • 6 Lebanon Pike 50 Charlotte Pike (to White Bridge only)
  • 7 Hillsboro Pike 52 Nolensville Pike
  • 8 8th Avenue South 55 Murfreesboro Pike
  • 14 Whites Creek 56 Gallatin Pike
  • 17 12th Avenue South 76 Madison (to Neely’s Bend and Larkin Springs)
  • 18 Airport 93 Star West End Shuttle
  • 19 Herman

The WeGo Star will operate two trips on Friday. The Star will depart Lebanon at 5:40 a.m. and 6:35 a.m. and travel to Nashville. The train will depart Nashville at 4:20 p.m. and 5:10 p.m.; both trips will travel to Lebanon. Connecting bus service on the 93 Star West End Shuttle will operate as scheduled in conjunction with these trips, but customers should anticipate delays due to weather.

Regional bus service, including the 84 Murfreesboro and 86 Smyrna/La Vergne, is cancelled on Friday.

WeGo Access (paratransit) service will operate in a limited capacity, providing service for medical and work trips only on Friday. Paratransit customers are advised to prepare for possible delays as drivers will be proceeding with caution through neighborhoods. Access staff will begin notifying customers tonight if their previously scheduled trips are affected by this change in service level. Access on Demand service will not be available.

Safety is our number one priority, so please be aware that there may be additional delays as bus operators are proceeding cautiously. We ask that you allow for additional travel time so we can help get you where you need to go safely.

Customers should watch for media alerts on local television stations, follow WeGo Public Transit on social media (@WeGoTransit), and visit WeGoTransit’s weather alerts page for continuous updates. Customers can also check one of the mobile real-time information tools such as Google Transit or the Transit App, or all WeGo Customer Care at 615-862-5950 for detailed information and service updates.

Nashville General Hospital

All Nashville General Hospital outpatient services and Nashville Healthcare Center medical offices are closed.

Nashville General Hospital is under a “Code White” weather alert. All non-essential staff were released mid-day. Accommodations are being made for those providers and staff who need to stay the night. Nashville General Hospital will extend the above closures on Friday.

Metro General Services

eBid will be closed Friday.

Metro Historic Commission and Historic Zoning Commission

The Metro Historic Commission and Historic Zoning Commission offices at 3000 Granny White Pike will be closed Friday. Staff are working remotely and are answering phone calls/ emails from the public.

Metro Clerk’s Office

Employees in the Metro Clerk’s Office will be working remotely Friday. The window will be closed to customers.

The Clerk and Master’s Office of Chancery Court

The Clerk and Master’s Office is closed when the Courthouse is closed. Staff are working remotely and e-filing remains available.

The Metro Nashville and Davidson County Criminal Court Clerk’s Office

The office will be closed on Friday.

General Sessions Criminal and State Trial Court Criminal dockets will also be closed on Friday.

If you have documents to file during this time, please visit our website, ccc.nashville.gov to e-file or visit our State Warrant and Bond Office, which is open 24 hours a day, seven days a week, located at:

Davidson County Warrant and Bond Office
440 Third Avenue North
Nashville TN 37201

If you have any questions, please proceed to the following link: Contact the Criminal Court Clerk

Davidson County Clerk’s Office

All our branches are closed.

Metro Public Defender’s Office

The Metro Nashville Public Defender’s Office will be closed Friday.

Metro Nashville Davidson County Finance Department

Finance Dept is fully functional. Staff have been working remotely most of the pandemic, everyone is equipped to work from home and Treasury is still able accept payments. No interruptions in Finance on Friday.

Sports Authority

Ford Ice Center Antioch: Delayed open until 10am but Facility Managers will determine whether to close all day.

Ford Ice Center Bellevue: Closed to the public; open only to US Figure Skating events.

Downtown Partnership shuttle program out of Nissan Stadium: closed

The Office of Family Safety and the Jean Crowe Advocacy Center

The Office of Family Safety and the Jean Crowe Advocacy Center are closed for in person services. They are offering remote advocacy. Clients can call 615-880-1100 or email [email protected].

Nashville Fairgrounds

The fairgrounds plans to reopen at 6:00 a.m. Friday.

Nashville Public Library

All Nashville Public Library locations will be closed on Friday. For the latest opening status, NPL urges people to check the following channels:

Metro Codes and Planning

Both Codes Administration and Metro Planning will be closed to in-person work Friday. Staff will continue to work remotely to the extent they are able to work.

Davidson County Register of Deeds

Offices are closed.

Davidson County Election Commission

The Election Commission office will remain closed to the public Friday. Staff will continue to work remotely.

Metro Nashville Human Resources

Metro Human Resources will be fully operational Friday but working remotely. All ways to contact our office are available on Metro HR’s website.

The Office of the Metropolitan Trustee

The Office of the Metropolitan Trustee will be working remotely Friday, and the lobby/office is closed.

Metro Department of Law

Working remotely.

Davidson County State Trial Courts

Presiding Judge Joe P. Binkley, Jr., in consultation with the Trial Court Administrator, has decided to close in-person court proceedings for all State Trial Court on Friday. This includes all Criminal, Circuit and Chancery courts. Also, all General Sessions Courts are closed tomorrow, including the jail dockets.

Several trial courts will continue dockets and proceedings using remote technologies. You should have received or will receive contact information from any courts planning to conduct their dockets through this method.

Cancelling in-person court proceedings is a difficult decision as if affects many members of the public and many Metro and State agencies. The decision was made to protect the safety of the court participants, staff and to allow parents to be able to take care of their children as schools are closed.

General Sessions Courts

All General Sessions courts including jail dockets are closed Friday.

Juvenile Court

Juvenile Court is completely closed on Friday

Metro Action Commission

All Metro Action Commission programs and services will be handled remotely on Friday.

MAC’s main phone line of 615-862-8860 will be answered remotely by team members. Customers may also connect with us via email at [email protected] or through our social media platforms.

Remote learning for our Head Start and Early Head Start programs will not be in session on Friday. However, families will be able to contact their Head Start center if they need any assistance or call our main Metro Action phone line, email or social media platforms.

Metro Beer Board

Friday, January 7, the Metro Beer Board will continue its current remote operation. Any inspections scheduled for Friday; January 7 will be re-scheduled. Our team will continue checking voicemail and email messages as we assess the winter storm.

Metro Arts

The selection panel meetings and artist interviews for the Donelson Library Public Art Projects, previously scheduled for Tuesday, Jan. 11, are canceled and will be rescheduled as quickly as possible, weather, and pandemic issues permitting.

Metro Arts staff will be working remotely but remain accessible. Metro Arts Contact information

Metro Parks

All Metro Parks community and all nature centers will remain closed for the day; the programs/events have been cancelled.

The Parthenon, Centennial Sportsplex and Centennial Art Center will also remain closed for the day due to inclement weather and below freezing temperatures.

Heating Safety

  • Keep anything that can burn at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or portable space heater.
  • Have a three-foot “kid-free zone” around open fires and space heaters.
  • Never use your oven to heat your home.
  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
  • Remember to turn portable heaters off when leaving the room or going to bed.
  • Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room.
  • Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Test smoke alarms at least once a month.

Driving Safety

You should also be careful when traveling on roadways. Freezing rain, sleet, black ice, and fog are all hazards to be aware of when driving.

You can check current road conditions online on the TDOT Smartway Map.

If weather reports indicate icy conditions, consider staying off the roads until they are clear.

Black ice is highly transparent, so it is hard to see while driving.

Tips that may help if you get caught in areas of black ice:

  • Keep your steering wheel straight. If you turn the wheel, you have a better chance of sliding and losing control of your vehicle.
  • Do not brake. Braking causes the vehicle to slide, especially if you brake too hard.
  • Take your foot off the accelerator to reduce speed. It is best to let the car stop on its own if you have enough room in front of you.

Protect your Pets

  • Bring your furry friends inside when temperatures take a dip! More pet prep tips: www.ready.gov/pets
  • Wipe dog’s paws after each trip outside. Ice-melting chemicals or rock salt can cause irritation, sickness or be fatal.
  • Your pet may think antifreeze is sweet, but it can be deadly. Antifreeze Animal Safety

Prepare now for lost power

Portable Generator Safety

  • Prevent carbon monoxide poisoning from the toxic engine exhaust by operating your generator outside for proper ventilation.
  • Never refuel your generator when it is running. Let it cool down first.
  • Do not store fuel in a garage, basement or inside your home. Vapors can be released that can cause illness and are a potential fire hazard.
  • Install a carbon monoxide detector inside your home to warn you in case of a gas leak.
  • Never hook up a generator directly to your home’s electrical service or wiring. This can cause back feeding and poses a serious risk to NES lineworkers.

More Resources



Source link

Nashville Fire Department and Office of Emergency Management Winter Weather Update


Temperatures in Davidson County are expected to drop to dangerously frigid levels Thursday and Friday.

The National Weather Service (NWS) issued a Winter Storm Warning for Thursday.

It is important you take precautions during this weather event both at home and when traveling along roadways.

For important safety information and weather updates sign up for the Metro Emergency Alert and Notification System. (MEANS) It is free to download.

Metro Nashville Davidson County Department Updates

Nashville Office of Emergency Management

The OEM’s Emergency Support Unit (OEM ESU) will conduct cold patrols Thursday and Friday evenings to make sure people needing shelter can get out of the cold.

During the cold patrols, OEM ESU Members will provide blankets, gloves, hand warmers and other care items to those who would like them.

COVID-19 Testing and Vaccination centers operated by Meharry Medical College are closed Thursday.

Metro Nashville Police Department

As of 10:30 a.m.

Major thoroughfares and side streets throughout Nashville are treacherous. Please travel is only a necessity.

I-24 east in the Hickory Hollow area is closed due to a semi-truck collision. The Harding Place exit on I-65 south is closed due to vehicles not being able to navigate the off ramp. Charlotte Pike between Hillwood and American is closed until it can be salted. The 500 block of Broadmoor is closed due to vehicles being unable to navigate a hill.

Metro Public Health

Metro Public Health is closed on Thursday.

Metro Social Services

Transportation to the Extreme Cold Weather Overflow Shelter or other sheltering options will be arranged for people who want to get out of the cold.

An Extreme Cold Weather Shelter is opened Wednesday and will remain open until Saturday, January 8, 2021.

Metro’s Extreme Cold Weather Shelter will be set up at the 3230 Brick Church Pike, Nashville, TN 37207. A Transportation “Hub and Spoke” plan is in place for outreach workers to drop off individuals at designated locations in West, East, North, and South Nashville, to catch free vans to WeGo Central.

Community partners will also receive instructions on after-hours overflow shelter drop-off procedures. People going to the shelter will ride free from WeGo Central on WeGo Public Transit line 23B between the hours of 7pm-11pm on nights when the Extreme Cold Weather Overflow Shelter is open. Seasonal cold weather activated passes are available from outreach partners.

Metro overflow shelter is accessible for men, women, couples, and people with pets. Standard hours of operation upon activation are 7:00 p.m. to 7:00 a.m.

Metro Social Services office is closed however, staff is working remotely and still taking calls for those needing services. Our operating hours are 8am – 4:30pm.
Families can call 615-862-6400.

There will be no disruption to our nutritional plan (meal delivery service) for our clients. In anticipation of the weather, we delivered additional/enough meals to all clients that will be sufficient to hold them through the weather system. This was done to ensure they don’t miss a meal. Daily delivery will resume once the weather system lifts.

Department of Emergency Communications

Between midnight and 8:30 a.m., the DEC has handled the following call loads (compared to the same time period Dec. 30)

  • 9-1-1 calls: 262 (240)
  • Non-Emergency Calls: 340 (339)

DEC is working 20 weather related incidents:

  • 9 – safety hazards (7 weather related, cars stuck on hills and exit ramps, etc.)
  • 2 injury accidents (both w/units on scene)
  • 9 non-injury accidents blocking lanes – at least 3 of these still pending dispatched responders at 0830

As the weather system arrived around 7:30 a.m., DEC saw a steady increase in calls and expect that to continue as the day progresses.

Metro Water Services

For the safety of our employees and the community, Metro Water Services employees will be working remotely and ensuring we are prepared to respond to emergencies.

Due to potentially hazardous road conditions, trash collection crews will not be working today. Trash routes will not be picked up and all Metro Convenience Centers will be closed. The recycling drop off sites will remain open but will not be serviced.

The Customer Services lobby will be closed. However, Customer Service Representatives are available at 615-862-4600. Customers can also receive account information and pay their bill online at Water Services online bill pay, through the IVR by calling 615-862-4600 or at one of the outdoor kiosks located at 1700 Third Ave N.

All Metro Water Services field activities will be limited to emergency response.

Residents are reminded to protect their private plumbing in extreme cold temperatures.

  • Leave all water taps slightly open so they drip continuously.
  • Keep the indoor temperature warm.
  • Improve the circulation of heated air near pipes. For example, open kitchen cabinet doors beneath the kitchen sink.

If your pipes do freeze, do not thaw them with a torch. Instead, thaw them slowly by directing the warm air from an electric hair dryer onto the pipes.

* The Metro Office Building is closed due to inclement weather, this includes all departments., including Metro Water Services Development Services and Permits.

WeGo Transit

Due to winter weather, WeGo Public Transit buses will begin operating on snow route detours at 9:15 a.m. Snow routes are for routes that need to use a detour to navigate safely during inclement weather. Buses will operate on all routes that have weekday service, even if a snow route detour is not listed for a particular route.

Safety is our number one priority, so please be aware that there may be additional delays as bus operators are proceeding cautiously. We ask that you allow for additional travel time so we can help get you where you need to go safely.

WeGo Access is operating, but paratransit customers are advised to prepare for possible delays as drivers will be proceeding with caution through neighborhoods.

Customers should watch for media alerts on local television stations, follow WeGo Public Transit on social media (@WeGoTransit), and visit WeGoTransit.com for continuous updates. Customers can also check one of the mobile real-time information tools such as Google Transit or the Transit App, or all WeGo Customer Care at 615-862-5950 for detailed information and service updates.

Metro General Services

eBid is closed today and Metro Postal will be making some, but not all, deliveries.

Metro Clerk’s Office

Employees in the Metro Clerk’s Office will be working remotely Thursday, January 6, 2022. The window will be closed to customers.

Davidson County Register of Deeds

Offices are closed on Thursday.

Davidson County Election Commission

The Davidson County Election Commission is closed Thursday.

Metro Nashville Human Resources

Metro Human Resources will be fully operational Thursday but working remotely. All ways to contact our office are available on the Metro Human Resource website.

The Office of the Metropolitan Trustee

The Office of the Metropolitan Trustee will be working remotely Thursday, and the lobby/office is closed. The office will close completely at 12 noon.

Metro Department of Law

Working remotely.

General Sessions Courts

Only General Sessions jail dockets in 3a, 3c and 4b will operate Thursday.

All criminal bond/settlement and civil dockets are closed.

Juvenile Court

Due to State closures, Juvenile Court will be closed today except for preliminary hearings at 9:30 a.m. and detention hearings at 10:30 a.m. Please do not come in unless you are involved in those hearings. We apologize to those who are already on the road.

Juvenile Court will be completely closed tomorrow (Friday, January 7).

Metro Action Commission

All Metro Action Commission programs and services will be handled remotely in anticipation of the inclement weather on Thursday.

The main phone line of 615-862-8860 will be answered remotely by team members or customers may connect with us via email at [email protected] or through our social media platforms.

MAC’s Head Start and Early Head Start preschool programs will shift to remote learning on Thursday and will be contacted by the individual centers for their remote learning schedule for Thursday.

UT Agricultural Extension Office

Due to the inclement weather, the Agricultural Extension Office will be closed Thursday, but agents will be reachable by email.

Metro Beer Board

The Metro Beer Board will continue its current remote operation. Any inspections scheduled for Thursday will be re-scheduled. The team will continue checking voicemail and email messages as we assess the winter storm.

Metro Arts

The selection panel meetings and artist interviews for the Donelson Library Public Art Projects, previously scheduled for Thursday, January 6, and Tuesday, January 11, are canceled and will be rescheduled as quickly as possible, weather, and pandemic issues permitting.

Metro Arts staff will be working remotely but remain accessible. Metro Arts Contact information

Metro Parks

All Metro Parks regional and neighborhood community centers are closed for the day, Thursday, January 6, 2022.

All Metro Parks nature centers are closed for the day, Thursday, January 6, 2022.

The Centennial Sportsplex is closed for the day, Thursday, January 6, 2022.

The Centennial Art Center is closed for the day, Thursday, January, 6, 2022.

Heating Safety

  • Keep anything that can burn at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or portable space heater.
  • Have a three-foot “kid-free zone” around open fires and space heaters.
  • Never use your oven to heat your home.
  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
  • Remember to turn portable heaters off when leaving the room or going to bed.
  • Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room.
  • Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Test smoke alarms at least once a month.

Driving Safety

You should also be careful when traveling on roadways. Freezing rain, sleet, black ice, and fog are all hazards to be aware of when driving.

You can check current road conditions online on the TDOT Smartway Map.
If weather reports indicate icy conditions, consider staying off the roads until they are clear.
Black ice is highly transparent, so it is hard to see while driving.
Tips that may help if you get caught in areas of black ice:

  • Keep your steering wheel straight. If you turn the wheel, you have a better chance of sliding and losing control of your vehicle.
  • Do not brake. Braking causes the vehicle to slide, especially if you brake too hard.
  • Take your foot off the accelerator to reduce speed. It is best to let the car stop on its own if you have enough room in front of you.

Protect your Pets

  • Bring your furry friends inside when temperatures take a dip! More pet prep tips
  • Wipe dog’s paws after each trip outside. Ice-melting chemicals or rock salt can cause irritation, sickness or be fatal.
  • Your pet may think antifreeze is sweet, but it can be deadly. Animal and Antifreeze Safety

Prepare now for lost power

Portable Generator Safety

  • Prevent carbon monoxide poisoning from the toxic engine exhaust by operating your generator outside for proper ventilation.
  • Never refuel your generator when it is running. Let it cool down first.
  • Do not store fuel in a garage, basement or inside your home. Vapors can be released that can cause illness and are a potential fire hazard.
  • Install a carbon monoxide detector inside your home to warn you in case of a gas leak.
  • Never hook up a generator directly to your home’s electrical service or wiring. This can cause back feeding and poses a serious risk to Nashville Electic Service lineworkers.

More Resources



Source link

Online Travel Update: Trip.com grows European market share with superior technology; Sabre adds travel management company veteran | Foster Garvey PC


With the holidays rapidly approaching and the yearend only one week away, it is no surprise that the last week was fairly quiet. The one notable exception, however, was Trip.com, which released its financials on Thursday, December 16.   

Trip.com Grows European Market Share with Superior Technology
(“Trip.com Bolsters Flight Search Engine to Boost European Bookings,” December 17, 2021 via Skift) (subscription may be required)
Leveraging its increasingly superior technology platform (particularly around flight search), Chinese platform Trip.com is making huge strides in growing its European market share. Not only is Trip.com’s internally developed flight search engine better at delivering users appropriate fares and itineraries, but the systems’ ability to offer ancillary products and services is attracting the attention of European airlines. (Trip.com owns Travelfusion, one of a handful of technology vendors that aggregate airline NDC content for onward distribution.) Trip.com also plans to be one of the first online booking platforms to roll out Hopper’s price freeze tool (allowing users to pay to freeze fares up to 14 days) to users in North American and Europe as part of a previously announced deal.

Sabre Adds Travel Management Company Veteran
(“Sabre Names Former CWT Head Ekert President,” December 15, 2021 via Business Travel News)
Last week, Sabre announced that Kurt Ekert, former President and CEO of travel management company, CWT, will become President of the global distribution system (GDS) operator. According to the announcement, Ekert will oversee all aspects of Sabre’s business and technology operations and report to current CEO, Sean Menke. Prior to his position at CWT, Ekert served as Senior Vice President and CCO of GDS competitor, Travelport, for five years. Business as usual for Sabre or perhaps a further evidence that Sabre hopes to take a far broader role in travel distribution, not just GDS?

Have a great week. Happy Holidays. 


Other news:

Booking.com Travel Predictions 2022
December 15, 2021 via Hospitality Net – Latest Industry News
60 percent of travelers are looking forward to meeting new people while on vacation. The pandemic has forced us to focus on what and who is a priority in our lives – and freedom has never been so valued. Now that we are able to get back to travel once again, 2022 will not only see people reconnecting with friends and family, but also seeking new connections with 60 percent wanting to meet new people while away.



Source link

Top 5 challenges in field service management


While much discussion on CX initiatives centers around contact centers, CX leaders have increasingly turned their attention to another key area of customer interactions: field service.

Organizations invest in numerous contact center tools to manage agent performance, call routing, schedules and customer satisfaction. Like contact center agents, field service technicians must track performance, route on-site service calls, schedule hours and track customer satisfaction.

Field service management software can create effective processes to oversee employees who interact with customers in-person, like how contact center and CRM tools assist virtual service representatives. However, organizations need a solid strategy to address challenges and provide the expected quality of service to run field service smoothly. Key challenges in field service management are the following:

  • scheduling
  • cost
  • process tracking
  • time and performance management
  • customer experience

Challenge 1: Scheduling

As organizations start or expand service departments, many don’t realize the challenges in scheduling field workers. Organizations with field workers who schedule calls manually should consider automation. But even with automation in field service management tools, organizations still face issues like the following:

  • accounting for travel time to schedule service calls realistically;
  • predicting a service call’s length, so the field worker gets to the next call within the scheduled window;
  • ensuring each service call has a worker with the right skill set;
  • integrating the available time with each worker’s schedule and incorporating real-time changes;
  • manual intervention that could cause event overlap for a single worker or booking two workers for the same service call; and
  • sending timely schedule changes to workers.

If scheduling problems happen frequently, organizations can suffer from lower customer satisfaction, poor ratings and increased operational costs. Organizations can improve how workers schedule calls with scheduling applications.

Challenge 2: Costs

Field service management has different cost categories, including scheduling, travel and ROI.

A chart listing the main challenges in field service management
If organizations know how to handle these five challenges, they can ensure field service management runs smoothly.

Scheduling. When organizations pay for regular service contracts, efficient service plays a major role in profit. So, scheduling challenges come into play. Organizations must schedule recurring service calls at convenient times, like when a worker is in the area and won’t incur higher travel costs.

Travel. GPS and mapping technologies can help assign a service call to the closest person, and the apps can automatically provide the best and safest route without the worker entering the address into a cell phone or navigation screen. The address automatically pops up on the in-vehicle tablet. This approach can save workers’ time and money and reduce fuel and vehicle costs over time.

ROI. Organizations typically invest in the people, and the return is the revenue that people generate. Business leaders must decide whether to invest in higher salaries for more experienced field workers or training for entry-level people coupled with lower salaries. To simplify how organizations track ROI, they can use analytics tools to track workers’ revenue.

Additionally, organizations can reduce other investments, like automation or self-service, to improve ROI. For example, customers who can schedule a service call online through a self-service portal cost the organization significantly less than those who call and schedule with live agents.

Challenge 3: Process tracking

From the field worker’s arrival to payment receipts to post-call customer feedback, organizations may struggle to track field service processes. Workflow automation can help with this challenge.

Among the challenges in field service management, CX most affects an organization’s success.

Mobile integration with a cloud-based field service management tool can help. If an organization equips its field workers with tablets, they can see call details upon arrival, including customer name, the issue at hand, past issues, credit limits and more. They also can see their names assigned to calls, and if they need to communicate in real time with someone in the office, they can click a voice or video call button from the tablet.

After the service call, the worker can enter notes, have the customer sign and pay with a credit card all through the tablet. The device automatically uploads the content into the field service management CRM or ERP system.

Visibility into each step helps business leaders isolate problems and identify areas ripe for robotic process automation.

Challenge 4: Time and performance management

Time and performance management are at field service management’s core. Like in a contact center, if workers take too long, they become inefficient. If they rush, they may not solve the customer’s problem. So, organizations need KPIs to measure field worker success.

Each organization must identify important KPIs and measure them regularly. For instance, GPSes can automatically note workers’ arrival and departure times. Workers also can use apps to request that customers provide satisfaction ratings. Managers must regularly review this data to address small problems before they grow.

Challenge 5: Customer experience

Among the challenges in field service management, CX most affects an organization’s success. Any management technique, software automation or training program ultimately must help create excellent CX.

In field service, excellent CX requires simple scheduling, on-time arrivals, issue resolution, fair prices and follow-ups. Software automation can help with these areas but, most importantly, can track CX. In-office customer service agents can pair with on-site field workers to follow up with customers, ensure satisfaction or resolve issues.



Source link

TravelPerk Launches Team Event Management Solution


Travel management platform TravelPerk has launched a new solution designed to allow clients to organize events-based travel.

Named TravelPerk Events, the solution is designed to help teams plan, book and manage business trips for company events like offsite meetings and seasonal parties.

According to TravelPerk, the tool was developed in response to the growing trend of hybrid and remote working models in which teams are distributed across multiple locations. Microsoft’s recent Work Trend Index shows more than 70 percent of survey respondents would like flexible and remote working to continue as the world adjusts to the “new normal” following the ongoing Covid-19 pandemic.

The company said TravelPerk Events users would have a single solution for managing team events, such as sending invitations and tracking responses; sharing trip details including attendee names, logistics, agendas and a wider itinerary; keeping attendees updated with additional details or changes; and viewing attendees’ travel plans, including arrival and departure times and accommodation details.

Attendees have the option of booking their trip through the event page, eliminating the need for planners to organize travel and accommodation via email with participants, according to TravelPerk.

TravelPerk said Events is live on its platform and will be updated with additional functionality over the coming months.

TravelPerk has pursued significant international growth throughout 2021, having acquired travel sustainability firm Susterra in September, U.K. travel management provider Click Travel in July and U.S. rival NexTravel in January. The company raised $160 million in Series D funding in May.



Source link

Study: Travel affects management of diabetes


Traveling a long distance makes management of type 1 diabetes more difficult.

That’s the conclusion of a Sansum Diabetes Research Institute study, in which SDRI flew trial participants with diabetes from Santa Barbara to New York City or Hawaii.

The study was published recently in the American Diabetes Association’s Diabetes Care.

The article, “Travelling Across Time Zones With Type 1 Diabetes” is at https://care.diabetesjournals.org/content/early/2021/10/28/dc21-1524.

The participants in the travel study used multiple daily injections of insulin as part of their self-management of type 1 diabetes. The study compared two different long-acting basal insulins; glargine and degludec, and employed the use of continuous glucose monitoring systems.

 “In the study, we found that it’s very difficult for people with type 1 diabetes to maintain good control of blood glucose levels while traveling long distances,” said Dr. David Kerr, SDRI’s director of research and innovation, in a news release. “For people living with type 1 diabetes, international guidelines recommend having a blood glucose level between 70 and 180 milligrams per deciliter (mg/dL) at least 70% of the time. In this study with participants flying across multiple time zones, we found that achieving this proved to be elusive.”

The average time spent in the target blood glucose range was only 50% to 65%. About one-third of study participants’ travel was spent above 180 mg/dL. Ten percent of the time, participants were hypoglycemic, or below 70 mg/dL, according to Sansum Diabetes Research Institute.

“Crossing multiple time zones affects circadian rhythms with impacts on a person’s mood, sleep, and fatigue levels,” said Dr. Kerr. “For people using insulin injections, the impact of changes in circadian rhythms will invariably make maintaining safe and appropriate glucose levels much more difficult.”

“As we come out of the pandemic and global travel increases, there is a challenge for people using insulin in all stages of their journey. From the moment they decide to go on a trip, they need to consider what to pack, what to put in their hand luggage versus in the aircraft hold, but also, what about the timing and dosing of their insulin. On arrival at their destination, there are additional concerns related to supplies, unaccustomed physical activity and foods, in addition to the time zone impacts. This is particularly a problem for people using multiple daily injections of insulin.”

“Sadly, there is not enough research in this area and certainly not enough good quality advice for people on insulin about how to prepare for long distance travel,” added Dr. Kerr. “It means that we need to do much more research to try to create an evidence-based approach helping people on insulin when they wish to travel around the world.”

“We are especially looking to collaborate with medical device companies involved in closed loop systems to provide a safer and better option for insulin-treated individuals planning travel across multiple time zones,” said Dr. Kerr.

 For advice on traveling with insulin, go to diabetestravel.sansum.org.

email: [email protected]



Source link